Service charter
What you can expect from us
Clear timelines for the things that matter most, so you always know where you stand.
| Commitment | Timeline |
|---|---|
| Loan decision (approve or reject) | Within 2 working days of a complete application |
| Reason for a rejected application | Included in the same notification |
| Payment or transaction confirmation | Immediately on our system, by email if you've provided one |
| Response to a complaint | Acknowledged promptly; resolved or updated within a reasonable time |
| Collateral deregistration after full repayment | Within 15 days, free of charge |
| Guarantor notified of full repayment | Within 15 days |
| Cooling-off cancellation window | Up to 30 days after approval, before any repayments are made, free of charge |
We treat every customer fairly and without discrimination, and we never charge fees that aren't disclosed to you upfront. If we don't meet one of these commitments, or anything about our service falls short, tell us — use the complaints option in your borrower portal, or contact us directly.
Email chambusinessltd@gmail.com or call +250 780 123 779.